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Administrator Task list in Bonita Portal

Those users can view the list of flow nodes in error, pending tasks, done tasks, assign and unassign a task, do task for someone else, skip a failed flow node, replay a failed flow node, and write a comment about the case.

Here is a view of the task list: Administrator Task list Portal

View tasks

Tasks are showns in three menu options on the left: Pending, Failed, and Done. For each task, the priority and due date are shown in the list.

Assign a task

A task can be assigned and reassigned if necessary to another user.

  1. Go to BPM > Tasks

  2. Click on the Tick close to the task name

  3. Click on Assign

  4. In the popup, start typing the name of the user to assign the task to.

  5. Select the right suggestion

  6. Click on Assign

Unassign a task

  1. Go to BPM > Tasks

  2. Click on the Tick close to the task name

  3. Click on Unassign

Do a task for another user

With the Efficiency, Performance and Enterprise editions, an Administrator can do a task for another user.
This is useful for unblocking a case if the assigned user cannot perform a task.

  1. Go to BPM > Tasks and view the list of pending human tasks.

  2. Select the relevant task in the list and click on Do for.

  3. In the popup, start typing the name of the user to the task for.

  4. Select the user for whom you want to do the task.

  5. Click on Do it.

The task is done and traced in the BPM database as though you have done the task on behalf of the selected user.

Skip a failed task

If a failed task does not impact subsequent tasks in a process, it can be skipped. This means that the task does not have to be done successfully for the following steps to become available.

  1. Go to BPM > Tasks.

  2. Go to the Failed menu option on the left.

  3. Click on a task.

  4. Click on the More button.

  5. In "Technical details", the reason for the failure is displayed

  6. Click on the Skip button.

The task is moved from "Failed" to "Done".

Replay a failed task

This feature is available with the Enterprise or the Performance edition. You will need to fix any parameter causing the failure BEFORE clicking on Replay.

  1. Go to BPM > Tasks.

  2. Go to the Failed menu option on the left.

  3. Click on a task

  4. In Technical details, the details of the failure are displayed

  5. Click on More.

  6. Click on Replay.

  7. In the popup window Replay task, tick the task which failed.

  8. Click on Replay.

View the failure stack-trace message on a failed task

Normally, a user will start a case of a process. The case might not start as expected. This is a called a failure.

In this case it is possible to check the failure on a connector:

  1. Go to BPM > Tasks

  2. Go to the Failed menu option on the left. In Technical details, this shows the Connector has failed.

  3. Click on the More button

failed

  1. There can be a list of connectors in different states. Here we can see the connector that has failed.

failed

  1. Click on the Failed link. A pop-up window Failure details displays the error message and the details of the message.

failed

There are 2 options:

  • Either click on the Skip button, to skip over the task where the connector failed. This will make the "Failed" message disappear on the Connector, and display "Resolved" instead.

  • Fix the problem then click on Replay.